Refund policy

REFUNDS & EXCHANGES

Please note that merchandise is accepted for refund if returned in an approved and saleable condition within 14 days of receiving it. It must have all tags on and be returned in its original packaging, including the bag. It must also be free from makeup, stains, and smells and not have been washed or altered in any way. This is a strict policy, as it is important to us that all members of our community receive their orders in pristine condition.

How it works:

1. Email customercare@kilokosi.com with your order number and reason for refund/exchange
2. Please let us know if you would like to receive the refund to the original payment method or store credit. 
3. Wait for approval before shipping your item back
4. Once received & inspected, we will process your exchange, refund or store credit. 

Please note that returns are not free of charge except in the case of defective items, and the cost of the shipping will be deducted from the returned amount.

Defective items in this case means items that fail to meet quality standards due to manufacturing errors, material flaws or design issues, rendering them unusable or substandard. Also, shipping fees are non-refundable.